Privacy policy

Privacy Policy – V2 Health & Fitness Ltd

Last Updated: 01/01/2026

V2 Health & Fitness Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.v2healthandfitness.co.uk.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

V2 Health & Fitness Ltd operates this website and acts as the data controller for any personal information collected through it.

For privacy-related enquiries, contact:

Email: info@v2healthandfitness.co.uk
Website: www.v2healthandfitness.co.uk

2. What Personal Data We Collect

Depending on how you use our website, we may collect:

• Name
• Email address
• Telephone number
• Postal address
• Billing and delivery information
• Order and purchase history
• Account login details
• Marketing preferences
• IP address
• Browser type and device information
• Website usage data collected through cookies and analytics

We do not knowingly collect personal information from children under 18 years of age.

3. How We Collect Your Data

We collect information when you:

• Place an order
• Create an account
• Complete a contact form
• Subscribe to marketing communications
• Contact us by email or telephone
• Leave reviews or feedback
• Browse our website

Some technical information may be collected automatically through cookies and website analytics tools.

4. How We Use Your Data

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Manage your account
• Deliver products and services
• Respond to enquiries
• Improve our website, products, and services
• Prevent fraud and maintain security
• Meet legal and regulatory obligations
• Send marketing communications where you have given consent

We will only use your data when we have a lawful basis to do so, including contract performance, legal obligations, legitimate business interests, or your consent.

5. Marketing Communications

If you opt in, we may send you information about products, offers, promotions, and company updates via email.

You can withdraw your consent or unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us directly.

6. Data Sharing

We do not sell your personal information.

We may share data with trusted third-party providers where necessary to operate our business, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• Marketing platforms
• IT and security providers
• Professional advisers and regulatory authorities

Any third party receiving personal data must process it securely and only for approved purposes.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.

Your information may be stored in the United Kingdom or the European Economic Area. Where transfers occur outside these locations, appropriate safeguards will be implemented.

8. Data Retention

We keep personal information only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Meet legal, accounting, and tax requirements
• Resolve disputes
• Prevent fraud

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance, and enhance functionality.

For more information, please refer to our Cookie Policy.

11. Accessing Your Information

You may request a copy of the personal data we hold about you by contacting us. We aim to respond to all valid requests within one month, in accordance with applicable law.

12. Contact Us

For any questions about this Privacy Policy or your personal information, contact:

V2 Health & Fitness Ltd
Email: info@v2healthandfitness.co.uk
Website: www.v2healthandfitness.co.uk

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be posted on this page and become effective immediately upon publication.

Continued use of our website following any changes indicates your acceptance of the updated Privacy Policy.